For UK renters

Your landlord must fix it.
SpotIt proves it.

Take a photo of any repair issue in your rented home. Get an instant AI legal assessment. Generate a formal complaint letter backed by UK law — in under 2 minutes.

Analyse your first photo free

No credit card. No app download needed.

Covers all four UK nations

  • England Renters' Rights Act 2025
  • Wales Renting Homes Act 2016
  • Scotland Repairing Standard 2006
  • Northern Ireland Private Tenancies Act 2022

Sound familiar?

You've reported it. They've ignored it. Now what?

Most renters know something is wrong. They can see the damp spreading across the ceiling, feel the draught through the broken window seal, and watch the mould creep back despite every weekend cleaning it. They've reported it. They've chased it. They've been told it's "on the list".

The problem isn't that renters lack rights. The problem is that renters don't know how to use them.

  • The damp patch you've mentioned three times

    And been told is "just condensation".

  • The broken boiler your landlord is "looking at"

    Three weeks into winter. With two kids.

  • The broken window your agency blames on you

    It was already cracked when you moved in.

  • The mould your landlord calls a "ventilation problem"

    It's a legal habitability issue. SpotIt proves it.

How SpotIt works

From photo to formal complaint in under 2 minutes

No legal knowledge needed. No confusing forms. Just a photo and a claim.

  1. Photograph the defect

    Take a clear photo of the issue — damp, mould, broken heating, structural damage, leaks, faulty electrics. Upload it to SpotIt from any device. No app download required.

    Works on any smartphone, tablet, or desktop computer.

  2. Get your instant legal assessment

    SpotIt's AI analyses your photo against your landlord's legal repair obligations — specific to your nation and the current legislation. You get a plain-English summary, a severity rating, and clear next steps.

    • Green — monitor it, no immediate obligation
    • Amber — your landlord likely has a repair obligation
    • Red — serious defect, urgent action required

  3. Send a formal complaint letter

    SpotIt generates a professionally worded complaint letter addressed to your landlord or letting agent. It cites the specific legislation that applies to your situation — the right act, the right sections, the right escalation route if ignored.

    Save it as a PDF, email it directly, or keep it as your legal paper trail.

The complaint letter

A letter your landlord cannot ignore

SpotIt doesn't give you a template to fill in. It writes the letter for you — professionally worded, legally precise, and specific to your defect and your rights. Every letter cites the relevant legislation so your landlord knows exactly what they are required to do by law.

  • Cites the specific Act and section that applies to your defect
  • Names the correct escalation body if your landlord fails to act
  • Tailored to your nation — England, Wales, Scotland or Northern Ireland
  • Speaks plainly while remaining legally precise

Your rights, by nation

UK housing law is different depending on where you live

SpotIt automatically applies the right legislation for your situation.

  • England

    Renters' Rights Act 2025
    Landlord & Tenant Act 1985

    The Renters' Rights Act 2025 abolishes Section 21 no-fault evictions and creates a new mandatory PRS Landlord Ombudsman. Combined with section 11 of the Landlord and Tenant Act, renters in England have some of the strongest repair rights in UK history.

    Escalation: PRS Landlord Ombudsman, local council housing enforcement

  • Wales

    Renting Homes (Wales) Act 2016

    The Renting Homes (Wales) Act 2016 places a statutory fitness for human habitation duty on all landlords in Wales (sections 91–92). All landlords must be registered and licensed under Rent Smart Wales — giving renters an additional compliance lever.

    Escalation: Local council enforcement, Rent Smart Wales

  • Scotland

    Housing (Scotland) Act 2006
    Repairing Standard

    The Repairing Standard (sections 13–19) requires landlords in Scotland to ensure properties are structurally stable, wind and watertight, free from damp, and with all installations in working order. Tenants can apply to the Housing and Property Chamber.

    Escalation: First-tier Tribunal for Scotland (Housing and Property Chamber)

  • Northern Ireland

    Private Tenancies Act (NI) 2022

    The Private Tenancies Act (Northern Ireland) 2022 strengthens obligations on landlords to ensure properties are fit for human habitation and kept in repair. Renters can report landlords to the district council or the Northern Ireland Housing Executive.

    Escalation: District council, Northern Ireland Housing Executive

Common questions

What renters ask us most

What is SpotIt?

SpotIt is a free AI-powered tool for UK renters. You photograph a property defect — damp, mould, broken fixtures, structural issues — and SpotIt instantly analyses it against your landlord's legal repair obligations. It then generates a formal complaint letter citing the relevant UK legislation for your nation.

Is SpotIt free to use?

Yes. SpotIt is free for renters to photograph defects, receive legal assessments, and generate complaint letters.

How long does my landlord have to fix a repair?

UK law does not set a fixed number of days for most repairs — your landlord must act within a reasonable time, which depends on urgency:

  • Emergencies (no heating in winter, gas leak, structural hazard) — typically 24 hours.
  • Serious but non-urgent (persistent damp, broken windows, faulty electrics) — 14–28 days.
  • Minor repairs — 28–56 days.

If your landlord does not respond, SpotIt's complaint letter creates a paper trail that supports escalation to a housing tribunal, the local council, or the PRS Landlord Ombudsman.

What is the Renters' Rights Act 2025?

The Renters' Rights Act 2025 is landmark legislation for renters in England. Key changes include:

  • Abolition of Section 21 'no-fault' evictions
  • A new mandatory PRS Landlord Ombudsman — all English landlords must join
  • Strengthened obligations around property condition and fitness for human habitation
  • A new Decent Homes Standard for the private rented sector

SpotIt's complaint letters for English renters cite both the Renters' Rights Act 2025 and section 11 of the Landlord and Tenant Act 1985 where applicable.

What happens if my landlord ignores the complaint letter?

If your landlord ignores a SpotIt complaint letter, you have formal escalation options depending on where you live:

  • England: PRS Landlord Ombudsman, or local council housing enforcement team
  • Wales: Local council, or Rent Smart Wales
  • Scotland: First-tier Tribunal for Scotland (Housing and Property Chamber)
  • Northern Ireland: District council, or Northern Ireland Housing Executive

Your SpotIt photo evidence and generated letter form a strong paper trail for any of these routes. Courts and tribunals take documented repair requests seriously.

Does SpotIt work in Scotland and Wales?

Yes. SpotIt covers all four UK nations. The legal analysis and complaint letter are tailored to your jurisdiction:

  • England: Renters' Rights Act 2025 + Landlord and Tenant Act 1985
  • Wales: Renting Homes (Wales) Act 2016 (ss.91–92)
  • Scotland: Housing (Scotland) Act 2006 — Repairing Standard (ss.13–19)
  • Northern Ireland: Private Tenancies Act (Northern Ireland) 2022

SpotIt automatically detects your jurisdiction from your postcode, or you can select your nation when you register.

Can I use SpotIt if I'm not sure whether my issue is serious?

Yes — that is exactly what SpotIt is designed for. Many renters are unsure whether a problem is minor (a landlord's right to delay) or legally actionable (a landlord's obligation to fix). SpotIt's AI gives you a clear severity rating:

  • Green — informational; monitor it, no immediate obligation
  • Amber — your landlord likely has a legal repair obligation
  • Red — a serious defect requiring urgent action

You are never left guessing about your rights.

What types of property defects can SpotIt analyse?

SpotIt can analyse any visible property defect, including:

  • Damp and mould
  • Structural cracks and subsidence
  • Broken or faulty heating systems and boilers
  • Water damage and leaks
  • Damaged flooring, walls, or ceilings
  • Broken windows, doors, or locks
  • Pest damage and infestations
  • Electrical hazards and faulty wiring
  • General disrepair and deterioration

If the defect is visible in a photograph, SpotIt can assess it.

Stop waiting. Start claiming.

Thousands of UK renters are living with issues their landlords are legally required to fix. SpotIt gives you the evidence, the words, and the law on your side.

Analyse your first photo — free

No app download. No credit card. Works on any device.